Returns and refunds

Unopened merchandise

  – The product must keep its original packaging intact (seals intact and not damaged), and it will not affect secondary sales.

  – Applications must be made within 30 days after receipt, and will not be accepted after the deadline.

Quality issues

  – If the product has obvious quality problems (such as damage, abnormal function), please contact customer service within 48 hours after signing for it and provide relevant proof (such as photos/videos).

  – After verification, we will provide you with a free return or exchange or a full refund.

For health and safety reasons, returns or refunds will not be accepted under the following circumstances:

– Unpacked adult products (including but not limited to sex toys, personal products, etc.);

– Returns due to personal subjective reasons (such as inappropriate size, color difference, poor user experience, etc.);

– Return and exchange requirements that are not due to quality issues of the product itself;

– Items that have exceeded the specified return period.

Contact customer service

  – Submit a return application via email or online customer service, providing the order number, product name and problem description.  

Review confirmation

  – Customer service will review and respond within 1-3 working days to see if it meets the return conditions.  

Send back merchandise

  – If approved, please send the goods back to the address provided by customer service (the shipping cost will be borne by the responsible party).  

Refund processing

  – After receiving and inspecting the goods, the refund will be returned to the payment account via the original method within 3-5 working days.

  – Privacy protection: All return information will be kept strictly confidential, and returned goods will be professionally destroyed to ensure your privacy.  

  – Customized products: Personalized customized products (such as engraving services, etc.) do not support returns without reason.  

  – Gifts/promotional items: Gifts must be returned together with the return, otherwise the gift fee will be deducted.